Terms & Conditions

Welcome to First In Line (hereinafter referred to as “we”, “us”, or “our”). By utilising our services for your next project/order of any service, you agree to comply with the following terms and conditions:

Getting a quote from us is 100% non-binding, but any form of payment automatically activates our terms & conditions.

1. Services

First In Line offers a wide range of graphic design services, including logo design, SEO services, banner design, web design, and much more. These terms & conditions apply to all orders, inquiries, and client requests. There is no 14-day right of withdrawal, even for services/products not fully completed. We reserve the right to refuse any project.

2. Payments

We accept payments via bank transfer, Revolut, and PayPal. All payments are 100% in advance and are not refundable. In special cases, we may offer an additional modification/adaptation. We reserve the right to refuse any modification/adaptation. There is no 14-day right of withdrawal, as digital services/products are sold. Customised designs on banners and printed shirts, etc., are not refundable since they cannot be returned to the factory either.

3. Modifications / Revisions

We offer three free modifications as part of the price. Additional modifications may incur extra costs, which will, in that case, be negotiated with the client.

4. Data Handling

First In Line handles the personal information and data collected via our website. We protect your information according to applicable data protection legislation. You can find our privacy policy on our website for further information. We only store information for the period allowed by law. However, cookies have an automatic lifespan, and each time you visit a page, the cookie is automatically added or renewed. First In Line commits to complying with the EU General Data Protection Regulation (GDPR).

Cookies are used on almost all websites and are in many cases necessary for a website to function. Cookies are small data files sent to your computer, tablet, smartphone, or another device when you visit a website. Among other things, cookies enable us to recognise a device but not who is using it. A cookie is a passive file that neither spreads viruses nor collects information from your device. If you do not wish to receive cookies, you can disable them. This is most effectively done by disabling cookies in your browser. You can read more about Danish legislation on cookies on the Danish Business Authority’s website.

5. Offers

All types of offers are 100% non-binding. We reserve the right to errors in print/advertising/text on all platforms and can reject any based on this. Offers are not refundable, and no money is returned for digital services. There is no 14-day right of withdrawal, even for services not fully completed. This also applies to other services that do not fall under the category of offers. We reserve the right to refuse any project.

6. Limitation of Liability

We strive to deliver services of the highest quality, but we cannot guarantee specific results. We assume no liability for any damages or losses that may arise from the use of our services. We reserve the right to refuse any project.

7. Delivery Time

We commit to delivering our services within a reasonable timeframe, but we do not guarantee delivery within a shorter period than we can handle. Express delivery may incur extra costs.

8. Price Guarantee

We offer a price guarantee, but it requires that similar offers are available from a company with an active VAT number and not from private service providers. If you find a cheaper price with a similar company, let us know, and we will strive to match or beat the price.

9. Refunds and Deadlines

We do not refund money if the client has changed their mind or wishes for a shorter deadline for the services. Our payment policy remains unchanged.

10. Changes to Terms and Conditions

We reserve the right to change these terms and conditions without notice. It is your responsibility as a customer/visitor to review them regularly for any changes.

11. Force Majeure

First In Line is not liable to the customer when the following circumstances occur after the agreement has been entered into and prevent or delay the fulfilment of the agreement: war and mobilisation, riots and disturbances, terrorist acts, natural disasters, strikes and lockouts, scarcity of goods at First In Line’s suppliers and defects or delays in deliveries from subcontractors, fire, lack of transportation options, currency restrictions, import and export restrictions, death, illness or departure of key personnel, computer viruses, or other circumstances over which First In Line has no direct control. In this case, First In Line is entitled to postpone delivery until the obstacle to performance has ceased or alternatively cancel the agreement in whole or in part without liability.

12. Insight and Complaints

You have the right to be informed about the personal data we process about you in a commonly used format (data portability). You may also object at any time to the use of the information. You can also withdraw your consent to the processing of information about you. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: info@firstinline.io.

If you wish to complain about our processing of your personal data, you also have the option to contact the Data Protection Authority. If you no longer wish us to process your personal data, or to limit the processing of your personal data, you can also send us a request to the above email address.

First In Line was officially established in 2023 and operates under Danish law. Thus, in case of a dispute, it is handled under Danish law, in the city where the company’s address is located. In our case, it is 8000 Aarhus C.

13. Contact

If you have any questions or concerns regarding our terms and conditions, please feel free to contact us via email: info@firstinline.io.

Last updated: 07-01-2025